Privacy Policy & Legal Disclosures

This Privacy Policy & Legal Disclosures document explains how Claimroad (“we,” “us,” “our”) collects, uses, discloses, and protects your information when you use our website and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Policy.

“Claimroad” refers to our lead-generation and advertising operations within the United States. The company is owned and operated by Injury Support Line, an Australian entity.

1. Information We Collect

We collect information that you provide directly when you:

- Complete an case-check or eligibility form
- Request information, resources, or a call-back
- Communicate with us via phone, SMS, email, or online chat
- Interact with our website or tools

This may include:
- Personal Information
- Name, phone number, email address
- General demographic details (age, region, etc.)

Case-Related Information
- Accident details, dates, injuries, medical treatment
- Insurance details, work status, income or loss-of-income data
- Other information relevant to a potential personal injury claim

Technical & Usage Data
- IP address, device type, browser type
- Pages viewed and browsing behavior
- Cookie data and similar tracking technologies

Communication Records
- Emails, SMS messages, chat logs
- Call recordings or voicemails (where legally permitted)

Choosing not to provide certain information may limit our ability to assess your situation or connect you with a partner attorney.

2. How We Use Your Information

We use your information to:
- Assess whether you may qualify for a claim review
- Provide general information or preliminary estimates
- Connect you with independent partner law firms or legal service providers
- Communicate with you and respond to enquiries
- Improve, maintain, and operate our website and Services
- Provide service-related notifications and (where permitted) marketing content
- Comply with legal, regulatory, and risk-management requirements
- Generate aggregated or anonymized data for analytics

We only use your information for the purposes described above unless otherwise permitted by law.

3. Information Sharing & Disclosure

We may share your information with:
- Partner law firms, advertising networks or legal service providers
- Technology vendors providing hosting, analytics, communications, or call-center services
- Marketing or advertising partners (in compliance with applicable laws)
- Professional advisers, such as auditors or legal consultants
- Government authorities, if required by law or court order

Partners who receive your data will handle it according to their own privacy policies and professional obligations.

We do not sell personal information in the traditional sense. Some data-sharing for advertising purposes may be considered “sale” or “sharing” under certain state privacy laws. Where required, we will provide opt-out methods.

4. Not a Law Firm – No Legal Advice

Claimroad is not a law firm and does not provide:
- Legal advice
- Legal representation
- Legal services
- Information on our website is general and educational only.

Submitting your information does not create an attorney-client relationship with us. Any legal advice you receive will come only from a licensed attorney or law firm you choose to engage.

5. Service & Results Disclaimer

Our Services help you determine whether you may have a potential claim and connect you with relevant professionals.

Please note:
- Any eligibility results or payout ranges are illustrative only.
- We do not guarantee that you will qualify for a claim or receive compensation.
- Legal outcomes vary widely depending on evidence, jurisdiction, and representation.
- Past results or testimonials do not guarantee future results.

All decisions about pursuing a claim should be made with a licensed attorney.

6. Use of Technology and AI Tools

We may use automated systems or artificial intelligence (AI) tools to generate:

- Preliminary eligibility assessments
- Estimated compensation ranges
- Suggested next steps

Limitations:
- AI outputs are approximations based on limited information
- AI results do not constitute legal advice
- Tools may not reflect recent legal developments

A real attorney must review your case for an accurate assessment.

7. Consent, Communications & Marketing

By submitting your details, you:
- Consent to the collection and use of your information as described
- Authorize us to share your information with partner attorneys or legal providers
- Agree that we and our partners may contact you by phone, SMS, email, or automated systems where permitted

Standard carrier messaging rates may apply.

Opting Out
You may withdraw consent or opt out by:
- Clicking “unsubscribe” in marketing emails
- Replying STOP to SMS (where enabled)
- Emailing us at: admin@injurysupportline.com

We may still send non-marketing messages (e.g., service updates or legal notices).

8. Cookies & Tracking Technologies

We use cookies to:
- Operate and secure our site
- Remember your preferences
- Analyze visitor behavior
- Support advertising and retargeting

Most browsers allow you to manage cookie settings. Disabling certain cookies may affect site performance.

9. Data Storage, International Transfers & Retention

Your information may be stored or processed in:

- The United States
- Australia (parent company jurisdiction)
- Other regions where our partners or service providers operate

By using our Services, you consent to this international data transfer.

- We retain information as long as necessary to:
- Provide the Services
- Communicate with you
- Meet regulatory or contractual obligations
- Resolve disputes or enforce agreements

When no longer required, information will be securely deleted or anonymized.

10. Your Privacy Rights

Depending on applicable law, you may have rights to:

- Access your personal information
- Request correction or deletion
- Restrict or object to certain processing
- Opt out of marketing or data sharing
- File a complaint with a privacy regulator

To submit a request, contact: admin@injurysupportline.com

We may require identity verification.

11. Security

We implement reasonable measures to safeguard your data, including:

- Encryption where appropriate
- Restricted access controls
- System monitoring and updates
- Staff privacy training

No system is 100% secure. Please protect any passwords or account details you use.

12. Children’s Privacy

Our Services are not intended for individuals under 18.
If we learn we have collected data from a child, we will take steps to delete it.
If you believe a child has submitted information, contact: admin@injurysupportline.com

13. Third-Party Links

Our website may link to third-party sites or services. These are not governed by our Privacy Policy. We encourage reviewing the privacy practices of any third-party sites you visit.

14. Terms of Use & Limitation of Liability

By using our Services, you agree to:

- Use the site lawfully and in accordance with this Policy
- Accept that we may modify or discontinue services without notice
- To the fullest extent permitted by law:
- We are not liable for indirect, consequential, or punitive damages
- Our total liability to you is limited to the greater of:
(a) any amount you paid us in the past 12 months (if any), or
(b) USD $100

15. Changes to This Policy

We may update this Policy from time to time. The latest version will be posted on our website. Your continued use of the website indicates acceptance.

16. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, contact: Injury Support line via Email: admin@injurysupportline.com

Please include “Privacy Policy” or “Data Request” in the subject line.

About Contact Privacy Terms

Terms & Disclosure: The content on this site is for informational and educational purposes only and should not be considered financial or legal advice. Our qualification tool and calculator is designed to give a general idea of whether you may qualify for compensation, based solely on the information you provide. This does not constitute legal advice or a guarantee of results, compensation, or qualification. Claimroad is not a law firm or legal advisor. Actors and testimonials are illustrative; individual results vary. By submitting, you consent to contact from Claimroad and our partners by phone, text, and email. No attorney-client relationship is formed unless a formal agreement is signed with a law firm. Settlement Score and similar case payouts are estimates for guidance only and does not guarantee that you will receive a payout or the same amount as any similar past cases.

Legal Campaign Disclaimer: Claimroad.com (the “Site”) is not a law firm and not a lawyer referral service; nor is it a substitute for hiring an attorney or law firm. Any information displayed or provided on the Site is for personal use only. The Site offers no legal, business, or tax advice, recommendations, mediation, or counseling in connection with any legal matter, under any circumstances, and nothing we do and no element of the Site or the Site’s call connect functionality (“Call Service”) should be construed as such. Some of the attorneys, law firms, and legal service providers (collectively, “Third Party Legal Professionals”) are accessible via the Call Service by virtue of their payment of a fee to promote their respective services to users of the Call Service and should be considered as advertising. The Site does not endorse or recommend any participating Third-Party Legal Professionals. Your use of the Site or Call Service is not intended to create, and any information submitted to the Site and/or any electronic or other communication sent to the Site will not create a contract for representation or an attorney-client relationship between you and the Site or any of the Third Party Legal Professionals.